John Wiley & Sons, San Francisco, 2005. — 240 p.
Introduction: Getting the Most from This Resource
Coaching as a ServiceWhat Is Coaching?
When Is It Appropriate to Use Coaching?
How Do You Select a Coach?
What Are the Steps in the
Coaching Process?
The Roles Involved in CoachingWhat Is the Role of the HR Professional?
What Is the Client’s Role?
What Is the Boss’s Role?
What Is the Coach’s Role?
Special TopicsAssimilation Coaching
Executive Development and Coaching
Multi-Cultural Issues
Coaching and Diversity
In the Words of ClientsMaria’s Story
Howard’s Story
David’s Story
Charlie’s Story
Carter’s Story
Reproducible Resources andForms
Common Coaching Situations
Questions for an Interview with a Prospective Coach
Agenda Items for an Initial Discussion Among HR
Professional, Client, Boss, and Coach
Sample Agreement for Coaching Services
Sample Action Plan
Action Plan Format
Sample Progress Report
To-Do List for Managing Coaching Resources
Appendix
Executive Breakaway Section
About the Authors
Pfeiffer Publications Guide