Toivonen M., Saari Eveliina (Eds.) Human-Centered Digitalization and Services

Springer, 2019. — 329. — (Translational Systems Sciences 19I). — ISBN: 9811377243.This book provides a timely overview of the impacts of digitalization from the perspective of everyday life, and argues that one central issue in digitalization is the development of new types of services that digitalization enables, but which are often overlooked due to the focus on new technologies and devices. The book summarizes the past 20 years of research into the relationship between information and communications technology (ICT) and service innovation, and reveals that the ongoing digitalization is a qualitatively different phenomenon and represents a true paradigm shift.The all-encompassing integration and distribution of data raises critical issues such as preserving human dignity and individual autonomy; moreover, interaction practices that foster broad participation, trust, learning, and a willingness to share knowledge are called for. Citizen empowerment and multi-actor co-creation have become central to using digitalization to support the development of wellbeing and sustainability.Further, the book shows how employees and professionals can and should be involved in designing their future work, and in evaluating it. Proactiveness and participation in innovation endeavours are ways to guarantee meaningful work in an age of socio-technical transition.The book employs a variety of theoretical approaches and perspectives from diverse disciplines to illustrate these needs. In addition to theoretical analyses, some specific application areas are examined, e.g. services in health and social care, and problems linked to robots in elderly care. Given its scope, the book is highly recommended to all readers seeking an overview of the current understanding of the human side of digitalization and searching for concrete cases from different countries to illustrate the topic.Theoretical Perspectives on Digitalization and Service Innovation
Transformations of Services
Human-Centric Service Co-innovation in Public Services from a Practice-Based Perspective: A Case of Elderly Care
Systems Perspectives on the Interaction Between Human and Technological Resources
Human-Centered Co-evaluation Method as a Means for Sustainable Service Innovations
Approaches and Case Studies on Human Interaction in the Service Context
The Changing Everyday Life of Families and Young People
Institutional Logics in Service Ecosystems: An Analysis of Immigration and Social Inclusion
The Views of Professionals on Patients’ Value Co-creation Activities in Public Healthcare
Learning to Interpret Technological Breakdowns: A Path to Technological Literacy
Analyses of the New Opportunities Provided by Digital Solutions
Aging and Technology in Japan and Finland: Comparative Remarks
Robots as Social and Physical Assistants in Elderly Care
Innovation by Experimenting in Public Services
New Information Systems Supporting the Emotional Aspect of Care
Understanding the Interaction Between Digital and Human Resources
Reframing Autonomy: My Data, Our Data, and the Question of Human Dignity
Elderly Care and Digital Services: Toward a Sustainable Sociotechnical Transition
The Cinderella Story: Employees Reaching for New Agency in the Digital Era
How Society Can Maintain Human-Centric Artificial Intelligence