SAGE Publications, 2019. — 741 p. — ISBN 1526423332, 9781526423337.
List of Figures and Tables
How to use this textbook POMDA Study Group
About the Author
Foreword
Acknowledgements
Abbreviations
Endorsements
The Marketing EnvironmentUnderstanding Marketing
Understanding Buyers
The Marketing ToolboxSegmentation, Targeting, and Positioning
Marketing Research and Analysis
Marketing Strategy
The Marketing MixCreating Value: Products and Services
Offering Value: Price
Distributing Value: Place
Communicating Value: Promotion
The Marketing Long GameExtending Value: People, Process, and Presence in the Customer Experience
Maintaining Value: Branding and Brand Management
Managing Value: Analytics and Marketing Value Management Systems