Schwarz R. The Skilled Facilitator

San Francisco: Jossey-Bass, A Wiley Company, 2002. — 407 p.A comprehensive resource for consultants, facilitators, managers, trainers, and coaches. New and revised.How Facilitation Help Groups:
The Skilled Facilitator Approach.
What Makes Work Groups Effective.
The Facilitator And Other Facilitative Roles.
Diagnising Behaviour In Groups:
Understanding The Theories That Guide Our Actions.
Ground Rules For Effective Groups.
Diagnosing Behaviours That Enhance or Hinder Group Effectiveness.
Intervening In Groups.
Agreeing To Work Together:
Contracting: Deciding Whether and How To Work Together.
Working With Another Facilitator.
Using Facilitative Skills In Your Own Organization:
Serving as Facilitator In Your Own Organization.
The Facilitative Leader.